Busy Support

Busy helps service businesses manage booking, client records, payments, memberships, rewards, staff scheduling, reminders, and customer reactivation.

For setup help, account questions, app issues, or privacy requests, contact support@thebusycompany.com.

• Company: The Busy Company
• Product: Busy
• Website: thebusycompany.com
• Phone: (972) 607-0927
• Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding U.S. holidays

Payment support policy

• Merchants support their customers for appointments, service delivery, cancellations, refund decisions, and disputes.
• Busy supports app behavior, payment routing, duplicate or missing records, webhook delivery, and reconciliation differences.
• The connected payment processor supports legal-identity review, payout holds, bank-account verification, and processor-account restrictions through its dashboard.
• For suspected security incidents or inability to access payment records, put “Urgent” in the email subject. Busy targets an acknowledgement during the same business day; this is not a 24/7 support promise.
• For ordinary setup and product questions, Busy targets a reply within two business days.